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How to Hire a Customer Success Team

with Catherine Blackmore, Oracle 

Sales and marketing teams may be driving your customer base, but the key to client retention and happiness lies in your customer success team.

Oracle's Catherine Blackmore joins Entelo and Greenhouse to share strategies for designing the CS teams at the center of managing and supporting your product's end users.   

You'll learn:

  • How to identify, hire, and structure a sustainable team prepped for an evolving customer base
  • Skillsets to look for in candidates to successfully scale your advocacy program
  • Training techniques for building long-term customer relationships
  • Four pillars of customer success, as told by Catherine

View all events in our hiring series here.

Entelo welcomes presenter Catherine Blackmore for our October webinar!

catherine blackmoreCatherine is a thought leader and innovator in the area of customer success, with over 20 years of experience helping a diverse list of clients from small business to Fortune 100 customers. Catherine has published numerous blogs, eBooks and whitepapers on the structure, programs, and operational framework for customer success organizations and is rated among Frontleaf's Top 50 Influencers to Follow in Customer Success. As GVP of Customer Success, Catherine is responsible for the experience and success of all Oracle Marketing Cloud customers.